Refund policy

We want you to be happy with your purchase and offer returns / exchanges / store credit where necessary.  Our returns policy is as follows:

1. Returns are accepted by Emerald Hygiene Stores. 
2. It is your responsibility to ensure that the return item arrives with us. We recommend that you send your returns via a recorded / registered / insured delivery method as we cannot refund for items which we have not received.  Sending your item by recorded (registered) post will also result in you having a tracking number.  You can track your return to make sure that it has been received by us.  Here is a link to An Post tracking page:  http://www.anpost.ie/AnPost/
3. Items must be returned to us within 14 days of delivery in the condition in which they were received.  Returns received by us after the 14 day returns period will be re-sent to the customer at the expense of the customer.  We cannot accept the customer being away at the time of delivery as a valid reason for a late return. 
4. The original invoice should be included with the return as it speeds up the exchange / refund process.
5. Please indicate if you prefer an exchange / store credit or refund for your return. 
6. Please allow up to 2 weeks for your return to be processed and refunded to your card.  If your refund has not been completed within 2 weeks, please contact us and we'll follow it up for you.
7. Items which have been damaged will NOT be refunded.  Such items will be re-sent to the original delivery address at the expense of the customer.
8. The returns must be sent back to us with all packaging intact  in an "as new" condition that you would expect to receive an item in.  
9. Refunds for returned items will exclude shipping costs.

Returns should be sent to:

 

Emerald Hygiene Stores,

Donegal Town Business Park,

Lough Eske Road,

Drumrooske West,

Co. Donegal

F94 YT21